Terms and Conditions

Keep A Rounds — Customer Experience Policies

We’re a tiny, gift‑loving studio. These policies balance small‑shop realities with buyer confidence. If you have a question, just ask—we’re friendly and fast to help.

·  Standard processing: 1–3 business days for in‑stock singles and sets (cards, magnets, pins, mirrors, postcards/prints).

·  Made‑to‑order / restocks: Up to 5 business days during launches or when we’re rebuilding inventory.

·  Local pickup (Miami Beach): If enabled at checkout, we’ll email pickup details when your order is ready.

·  Holiday cutoffs: We publish specific dates on the site banner each season—please order early for gifts.

·  Standard processing: 1–3 business days for in‑stock singles and sets (cards, magnets, pins, mirrors, postcards/prints).

·  Made‑to‑order / restocks: Up to 5 business days during launches or when we’re rebuilding inventory.

·  Local pickup (Miami Beach): If enabled at checkout, we’ll email pickup details when your order is ready.

·  Holiday cutoffs: We publish specific dates on the site banner each season—please order early for gifts.

·  Carriers: USPS or UPS based on size/weight.

·  Tracking: We email tracking once the label prints.

·  Packaging: Sets ship in protective A7 boxes/rigid mailers; magnets & pins mount to 5×7 backers for safe transit.

·  International: Duties/taxes (if any) are buyer‑paid at delivery.

·  Change window: Reply to your confirmation email within 2 hours of ordering. After printing/packing begins, changes may not be possible.

·  Address fixes: Send the correct address ASAP; if a parcel returns to us, we can re‑ship at cost.

·  We accept unopened/unused items within 14 days of delivery for exchange or store credit (excludes shipping). Please contact us first for an RMA.

·  Final sale: Clearance, limited seasonal edits, and custom‑enabled variants (e.g., NFC‑enabled when selected).

·  If we made a mistake or something arrived damaged, we’ll fix it—replacement or refund, your choice.

·  What we need: A quick photo of the issue and the shipping box within 7 days of delivery.

·  Qualifying issues: Misprints, major scuffs, smashed boxes affecting giftability, wrong design/size, unreadable NFC tag, or missing items from a multi‑pack.

·  Minor packaging wear: If the contents are flawless and giftable, we’ll usually offer partial credit.

·  Late but moving: If tracking shows transit activity, carriers may need a few extra days (weather, volume).

·  Declared lost: If no scans for 10 business days (US) or 21 business days (international), we’ll replace or refund.

·  If an addressing error caused the loss: We can re‑ship once it returns to us (re‑ship fee applies).

·  Some items/bundles include our NFC + QR experience (“tap to hear the song that inspired the flower”). If an NFC tag won’t read, we’ll troubleshoot and replace the tag or item if needed.

·  We always provide a QR fallback printed on the backer/insert.

·  Warranty: 30 days from delivery on NFC readability when used as intended (not submerged, bent, or placed directly on strong magnets without an on‑metal tag).·  Audio plays via YouTube; if a track changes or becomes unavailable, we’ll update the link—no re‑tagging required.

·  Our standard is “gift‑ready”: clean prints, crisp colors, tidy backers/boxes, and accurate contents labels on sets.

·  Voice & tone: warm, clear, never snarky—the same brand feel across our site and inserts.

·  Where included (e.g., Host Gift Trio, Cozy Night‑In Box), we pack tins/jars and matchsticks securely.

·  If a candle leaks or a match jar breaks in transit, we’ll replace the affected component or credit you.

·  We favor compact packaging (A7 boxes, rigid mailers) that protects and is easy to recycle or re‑use.

Wholesale/bulk orders follow separate terms (lead times, damages, overage/shortage windows). Ask us for the line sheet.